Even with automated meter posting applications such as FMAudit, there are often significant numbers of machines that do not post automatically. This app will post to OMD meter readings from Excel spreadsheets.
Whether your customers supply the spreadsheet, or you fill it in internally, It is much faster than individual entry.
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Isn't Acme Supply already a customer? I think they have a branch in Dusty Hills. What is their customer number?
You can do a few quick lookups in OMD but if the name doesn't match exactly, you may never find them, and yet another overlapping customer id gets created.
What you need is a more comprehensive, less restrictive customer search form.
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Customer / Equipment Search |
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Searching OMD for installed Equipment for a diversified customer can be challenging
For instance, try finding all the installed equipment for a large healthcare group. Some customers may be under physician's name, others under a clinic name, still others under names that pre-existed consolidation.
Our solution: a web based search form that lets you search OMD by name, phone or equipment ID to build a list of customers,
and then shows or downloads the installed equipment.
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Interfacing with Help Desk software |
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Self Help - ease the burden for the customer help desk and for your service entry
Many of your larger clients may have implemented a help desk solution to reduce the support burden on their IT staff. Take advantage of that and extend that efficiency into your environment.
By enabling end users to place service calls from within their help desk application, you eliminate the need for them to contact their support staff and yours. Additionally, the feedback from your OMD system flows right back to their help desk application, so they and their managers know what is happening.
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Extend the information available to your Sales Reps with our web interface from Soaring to OMD
Combine the security and access restrictions built in to Soaring with the additional information needed to better analyze customer needs direct from OMD
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Apps for OMD Dealerships 